I’ll take this a step (pardon the pun) further and ask: Do we understand what it’s like to “walk a mile” in our clients’ shoes?
As a Virtual Assistant, you are running a business which depends on your clients outsourcing parts of their workload or processes to you. If you really want to gain insight and hands on experience about what it’s like in your clients’ shoes, there’s one sure way to do this… implement outsourcing to parts of your own business model.
Are you doing this? If not, why not?
As a business that’s in the business of providing a quality service to my own clients, I owe it to them to really get to grips with what it’s like to be on the receiving end of an outsourcing arrangement. It’s such a valuable exercise in so many ways:
- I can outsource tasks that are repetitive and don’t need me specifically to do them;
- Not only is this saving me time, and allowing me to get on with building my business, but it also allows me to add a passive income stream to my business;
- Most importantly, I get to experience what it’s like to be ‘the client’ first hand – the good, the bad and the ugly.
- From that experience as a ‘client’, I get the unique opportunity to see what works and what really doesn’t work when it comes to providing a quality service to a client, and I can implement changes that ultimately improve the service that I provide to my client based on these experiences.
By outsourcing, you quickly learn what attributes are important in delivering a service that meets your clients’ expectations from start to finish.
You’re also practicing what you preach!
I would love to hear your experiences…